Terms Of Service Agates From Mexico
Welcome to Agates from Mexico. By using our website, creating an account, or making a purchase, you agree to the following Terms and Conditions. Please read them carefully.
Who We Are
Agates from Mexico is a brand based in Texas, USA, dedicated to sharing and selling beautiful, natural agates - all sourced directly from Mexico.
Each agate is personally selected and evaluated by our team to ensure it meets our standards. We manage everything in-house - from sourcing and preparing each piece to photography, listings, customer service, and shipping.
Our website also offers educational content and blog articles to share the stories and natural beauty behind these incredible stones.
Use of This Website
By accessing this site, you agree to:
- Use it only for lawful purposes.
- Not copy, reverse-engineer, or tamper with the websites code or structure.
- Not share your login credentials or impersonate others.
- Follow our rules and respect our platform.
We reserve the right to suspend or terminate accounts if these terms are violated.
Accounts
To make purchases, users must create an account and provide accurate information.
- You must be at least 18 years old to register.
- You are responsible for maintaining the security of your account and password.
- Offensive, misleading, or impersonating usernames are not allowed.
We reserve the right to refuse service, cancel orders, or remove accounts at our discretion.
Privacy and Data Protection
We respect your privacy.
- Any personal information you provide is used solely to process orders and manage your account.
- Your data will never be sold, shared, or passed on to any third party or external company.
- All personal data is stored securely.
- We do not store or process payment information directly - all payments are handled securely by trusted third-party platforms.
Communication and Support
If you need help, have a concern, or want to get in touch:
- Email us at info@agatesfrommexico.com
- Or use the chat box on our website.
All communications through our chat system are encrypted and secure for your privacy.
Intellectual Property
All content on this site - including images, product descriptions, layout, logos, and code - is the exclusive property of Agates from Mexico.
Unauthorized use, copying, or distribution is strictly prohibited and may lead to legal action.
Product Information
- Each agate is unique. The piece you see in the photos is the exact one you'll receive.
- We personally evaluate and describe every piece as accurately as possible.
- Measurements and weight are approximate. Minor variations may occur due to natural measuring differences in rulers or digital scales.
- Colors may vary slightly based on lighting, screen settings, and natural characteristics.
While we do our best to maintain accuracy, small errors in product details may occur. If you have questions before purchasing, please feel free to contact us.
Payments and Orders
- Full payment is required at checkout.
- Payments are processed securely via trusted third-party providers such as Stripe, PayPal, Apple Pay, and major credit/debit cards.
- We do not store or access your payment details. All transactions are securely handled off-site.
- You confirm that the payment information you provide is accurate and authorized.
- Orders are shipped only after payment is confirmed.
We reserve the right to cancel or refund any order due to errors, unavailability, or suspicious activity.
Shipping and Delivery
- Orders are typically processed and shipped within 5 business days.
- Shipping times vary based on your location and selected shipping method.
- We are not responsible for delays caused by shipping carriers or international customs.
Returns & Refunds
- All sales are final. Due to the one-of-a-kind nature of our products, we do not offer returns or refunds.
- If your item arrives damaged, please contact us within 3 days of delivery at info@agatesfrommexico.com, including clear photos of the item and packaging.
- We will review your concern and respond with possible solutions, if applicable.
Website Analytics
We use services like Google Analytics to understand how people use our site. These services may use cookies or other tracking technologies. Google may use the data to personalize ads within their own network.
Website Updates and Errors
Our website is constantly being improved and updated. You may occasionally see layout changes, minor errors, or temporary glitches.
- If you notice an issue, please let us know atinfo@agatesfrommexico.com.
- We reserve the right to correct errors, update product descriptions, and modify prices or content at any time without prior notice.
Limitation of Liability
Agates from Mexico is not responsible for:
- Website outages or technical issues.
- Issues with your order, including delays or handling problems.
- Any indirect, incidental, or consequential damages arising from the use of this site.
Modifications to These Terms
We may update or change these Terms and Conditions at any time. Updates will be posted on this page. Continued use of the site after updates means you accept the new terms.
Governing Law
These Terms and Conditions are governed by the laws of the State of Texas, USA. Any disputes shall be resolved under Texas jurisdiction.
Contact
Have questions or need support?
Email: info@agatesfrommexico.com