Terms Of Service Agates From Mexico

Agates From Mexico LLC operates agatesfrommexico.com. We work directly from the source regions of northern Mexico and ship all orders from El Paso, Texas, USA.

• All agates are natural and untreated.
• Each piece is one-of-a-kind and photos represent the exact item.
• Minor color variation between screens is normal.
• Natural inclusions or variations are not defects.

• Orders are placed through our website checkout.
• We accept credit cards and PayPal.
• Orders are confirmed via email.
• Prices are in USD; conversion fees are buyer responsibility.
• We may cancel orders due to errors or fraud.

• Available on select pieces.
• Contact [email protected] to request.
• Must be agreed in writing.
• Missed payments may cancel the plan.

• Ships from El Paso, Texas via USPS or UPS.
• US delivery: 3–7 business days.
• Tracking is provided.
• Risk transfers to buyer once shipped.
• International buyers pay all duties and taxes.
• No undervaluing or gift marking allowed.

• Returns accepted within 7 days of delivery.
• Email [email protected] to initiate.
• Item must be in original condition.
• Buyer pays return shipping.
• Refund processed after inspection.
• Damaged/altered items are not eligible.

• Report within 48 hours.
• Provide photos of item and packaging.
• Late claims cannot be processed.

• Holds are case-by-case.
• Must be confirmed in writing.
• Not secured without payment or plan.

• Wholesale available via Whatnot.
• Contact [email protected] for details.

• Gift wrapping available on request.
• Certificates of authenticity available per purchase.

All content — including images, videos, text, branding, and code — is the property of Agates From Mexico. Unauthorized use is prohibited.

We may refuse or terminate service for abusive behavior, fraud, violations, or misuse of our platform.

We are not liable for indirect damages. Liability is limited to the amount paid for the order.

Your data is handled according to our Privacy Policy at agatesfrommexico.com/privacy-policy.

These terms are governed by the laws of Texas, USA.

We may update these terms. Continued use means acceptance.

Email: [email protected]
Customer service: [email protected]