FREQUENTLY ASKED QUESTIONS – Agates From Mexico

What is Agates From Mexico?

Agates From Mexico is a vertically integrated agate business working directly from the source regions of northern Mexico. We operate from Laguna, Coyamito, Moctezuma, Loma Pinta, and Huevos del Diablo. Every piece is cut, photographed, and prepared in our workshop. We are not resellers — you are buying directly from the source.

Where are you located?

Our operations are based in northern Mexico, and our shipping headquarters is in El Paso, Texas, USA.

Are your agates natural and untreated?

Yes. All agates are 100% natural — no dyes, no enhancements, no treatments. Only cleaned, cut, and polished.

Where can I shop?

Our main store is agatesfrommexico.com. We also sell on Whatnot for live auctions and entry-level material.

What is the difference between your website and Whatnot?

The website features our top collector-grade pieces. Whatnot includes more accessible pieces, auctions, and wholesale drops.

Where can I follow you?

All major platforms under Agates From Mexico — for previews, behind-the-scenes content, and updates.

Do you have a blog?

Yes — we cover geology, deposits, mining stories, and collector guides.

What types of agates do you carry?

We specialize in Laguna, Coyamito, Moctezuma, Loma Pinta, and Huevos del Diablo agates. Each piece is one-of-a-kind.

What makes Laguna and Coyamito special?

Laguna = precision banding and vibrant colors. Coyamito = unique formations and rare color transitions.

What is a SKU?

A unique identifier like LAG25267. Every piece has its own SKU and name.

Do you sell rough?

Not currently — available via Highland Park Lapidary. We are building a waitlist.

Do you carry smaller pieces?

Yes — on Whatnot.

How do I know what I am buying?

Each piece includes photos and video. We describe all relevant details honestly.

Do you upload regularly?

Yes — almost daily.

Can I visit the mines?

Not currently — private land. Future invite-only experiences planned.

How do I place an order?

Select a piece and checkout — items are removed once purchased.

What payment methods?

Credit cards and PayPal.

Do you offer payment plans?

Yes — contact [email protected].

Can I hold a piece?

Case-by-case. Contact [email protected].

Gift wrapping?

Yes — request it during or after checkout.

Certificates?

Available for every piece in your account.

Wholesale?

Yes — via Whatnot. Contact us for details.

Early access?

Yes — subscribe on the website.

Where do you ship from?

El Paso, Texas, USA.

Do you ship internationally?

Yes, worldwide.

Carriers?

USPS and UPS.

Delivery time?

US: 3–7 days. International: 7–21 days.

Customs fees?

Buyer is responsible for duties and taxes.

Packaging?

Each piece is securely boxed and protected.

Return policy?

Returns accepted within 7 days. Item must be unchanged.

How to start?

Email [email protected].

Damaged items?

Report within 48 hours with photos.

Lost packages?

Contact us — we will investigate with the carrier.

New collector?

Start with Laguna agates and explore our blog.

Care?

Keep away from chemicals and clean with a soft cloth.

Pricing?

Based on rarity, color, structure, and overall quality.

Do you have chat?

Yes — Aura assists with questions and support.

Do you attend shows?

Yes — including Tucson Gem Show.